They said my sons car would be ready on a Friday, Friday came and no phone call, so I called close to closing time to allow as much the as possible. I was then told it would be ready by closing time on Saturday. Again, no phone call from them all day. I started called an hour before closing time, and they didn't answer the phone for maybe 30-45 minutes, so I drove up there. The owner(Oscar), said "oh its ready, let's go see it." To my surprise, the car was still partially taken apart(tail lights still on the ground, and some other car parts not on the car. I started walking around the car to check out the paint, it looked like someone poured paint on it and left big, long, thick drips, on the parts they painted. I told him about it and he said it looked fine to him. Then, I notice the paint on the hood and driver fender(DAMAGE WAS ON pass side)had been sanded away, and these two parts weren't even part of the crash, so I ask "what happened here?", he said, "oh I knew you would see that and ask about that(as he laughed). I was like "of course I'd see it, but happened?" At first he claimed the car was already like that, then he said they buffed it and the paint came off. I said "I see, so this needs to be fixed, please". He said I have to charge you, and that's when we started going back and forth and ultimately I had no choice but to say ok, I'll pay for you to paint it. Of course with the other horrible paint job I was still concerned about their ability to paint. Again, the car wasn't ready when promised, no phone calls to say it won't be ready on time, blah blah blah. So when I finally got a time and date for it to be ready, I went back at least 3 times and found more and more things wrong. I had ask him to just stop what they're doing, discount their work so I could take it some where else, but he kept promising me to make it right, but he never did. After giving him($4k) all but $300 left to pay, he became very ugly and aggressive, knowing we still weren't happy and we would be leaving the car in their care again and again to fix issues(one of the times going to pick it up, the door wouldn't close properly, the front bumper was just dangling on and no lining under the front fenders, more scratches in the paint and on the new mirror, the list goes on). After the last time before picking the car up today, the owner was very ugly, saying he did me a favor because the car was totalled, mean while he agreed with me that the car wasn't totaled in our opinion. I told him that with everything we've gone through and all of the inconvenience, he would discount the price and I'd still take it as is, well again, that didn't go over well, he would continue to raise his voice at me and just be very angry and rude and said twice, "I'll fix the car and you don't have to pay the last $300!". Today when I went to pick the car up(it was supposed to be ready yesterday), the tail lights still didn't work, there were still scratches on the front bumper, lots of rough spots where they buffed it I assume, the mirror was still scratched up, all 4 floor mats were missing, the list goes on(I swear!). I was about to drive off and he grabbed the door before I closed it and said, "we need to square up!". I started to say"you said you would fix it and i didn't hate to pay anything more" and he cut me off and said I didn't say that", him and I went back and forth(he kept cutting me off saying that he didn't say that, and my husband said, just take the car home and I'll pay him. I was already planning on paying him the last $300, until I saw that the car was still in bad shape.I left and wanted to speak my peace, so I called and Oscar answered the phone, as I tried to speak, he just yelled at me and hung up. I called back a 3rd time, just to let him know I will be writing a review about my experience, he yells at me "write your review, you fu***** bi***!". Of course that was said to me after my husband paid and left.Worst experience ever at a body shop!
